User-Friendly is an EA-focussed marketing agency supporting organisations with a wide range of marketing, branding and communications requirements. As such, we come across many misconceptions regarding what the criteria should be for a successful brand and try to mitigate the movement from continuously making the same mistakes.
It is our aim moving forward to not only support organisations with their marketing, branding and communications needs, but to use this platform to bring well-established, robust, industry-standard marketing principles into this space, to ensure that all EA marketing is as impactful as possible.
As the movement rapidly grows, many new organisations are emerging each month, all in need of a distinctive brand and name. I will use this forum entry to highlight some common mistakes when naming an organisation and share key ways to ensure that your chosen name will work for you, not against you.
The number one job of a brand name is to be distinctive, not descriptive
Think about the biggest and most successful brands out there; Apple, Google, Amazon, Microsoft - none of which use their name to describe their service or product.
The brand name isn’t a product description, it’s a mark of identification, a decision simplifier, a way of narrowing down the decision field for your target audience in a way that makes sure you’re the one they think of. The Von Restorff Effect (the cognitive bias towards things that stand out) should be considered your best friend when it comes to branding.
Do you know why Apple was named Apple, and not ‘Effective Computer Solutions’?* Because no one expects a computer company to be called Apple, therefore it’s far more memorable than anything that may have explained the product. It was also Job’s contention that they would benefit from a company name beginning with ‘A’ as it appears earlier in the phonebook than a competitor. Overly simplistic right? Maybe not.
*Comically, Apple was actually initially called, ‘Apple Computer Co’, but as the only distinct bit - Apple stuck and the rest was binned.
Play where you can own the field
Okay, so you’re starting a new organisation. You help EA orgs with their operational needs, why not call it, for example, ‘Effective Operations Consultancy’? I’ll use this example as a springboard to both express why this might not be a good idea, and suggest alternative criteria to consider when choosing a name.
This name is not distinct or memorable
This name will be far less ‘sticky’ than something more distinct. The primary role of a brand is to drive top of mind and support organisations to win against a huge host of competition for the attention of your target audience. Our brains are misers, they like easy decisions, and often, what comes to mind first or easiest is more likely to be chosen (see more on system 1 and 2 thinking). Sure, this name explains the service, but will it be the first thing that comes to mind when I come to needing this service? It is less likely than if the name was more distinct?
As this movement grows, and there are more and more organisations using ‘Effective this’ and ‘Effective that’, the name becomes increasingly muddied, blurred and entangled in a host of very similar sounding names. This is not helpful to either the success of the individual organisation nor the success of the EA movement as a whole.
The name is not ownable
Not only will this organisation struggle to carve out its own unique place in the mind of the target audience, but equally the organisation will see the same challenge within the brands online presence. If all ‘Effective X’s’ try to optimise their SEO and run Google ads (both of which they almost certainly should be doing), they are competing with each other (and competing directly with central EA products such as this forum and effectivealtruism.org). If they bid on their brand name to ensure it ranks well, they are bidding and out bidding other EA orgs cannibalising movement funds.
As the name is descriptive, they also attempt to bid on general, vague and well-used terms such as, in my example, ‘operations’ and ‘consultancy’. There are far bigger beasts, with far greater budgets, bidding on these terms that will outbid this attempt, every time - it’s wasted energy and resource. A quick look on Google ads keyword planner suggests that ranking ‘consultancy’ could cost as high $6 per search.
Even if you’re less convinced that Google ranking and SEO are important to the success of your organisation, it remains a strong indication of the volume of ‘stuff’ already in your space that competes with your top of mind success and this doesn’t just apply to your online presence. Imagine the volume of individuals and new organisations one person typically meets at an EAG. If all organisation names fall into these traps and become muddied and blurred into one, even someone with a great memory would have a hard time finding distinction between your organisation and another.
Chances are, if it’s an expensive search term, it’s not distinct enough to hook into your target’s head within a space you can own. Choosing something that’s ownable relates both to the online presence and within the mind of your target audience.
You’re not just marketing to people who need you now
One key principle of good marketing that is often overlooked is the difference between in-market targets and out-market targets. Most of the people that use your service, don’t need you right now - they are out-of-market targets. They might need you in six months, a year, and your branding will do you far more favours if it sticks in the mind beyond the initial exposure and ideally long into the future. It’s only with both short and long term brand building that you will see good growth.
Beware: Initialising Names Can Render Them Meaningless and Even Less Distinct
Second to the prevalence of ‘Effective’ and ‘impact’ as another example, we see a lot of organisations choose a descriptive brand name and then decide to render it meaningless and even less distinct by reducing it to a three (or more!) letter initialism. Or actively determine an initalism and then try and retrofit a name to the letters. Unless this initialism becomes more distinct (say it spells something odd or surprising as an acronym) and will be used as the actual known brand name, you’re giving yourself a very hard job to implant this brand top of mind.
In my example of ‘Effective Operations Consultancy’, referring to themselves as EOC rolls off the tongue okay, it may be quicker for internal communications, it might look okay in a logo, but its likelihood of success compared to something truly distinct and ownable is dramatically diminished. A quick google search found The Equal Opportunities Commission and The European Olympic Committee also using this acronym, huge organisations competing in a space you are trying to own.
Another crucial consideration here is that Google will rank your website based partially on the frequency of a term used, therefore, if you use the acronym in your web copy, you’re negatively impacting ranking with your actual brand name. Similarly to the wealth of ‘Effective’ orgs, if we grow the movement with more three letter acronyms, none will be distinctive.
So should I just call my new org ‘Banana’?
No. Probably not. Sure, being distinctive is the number one job for a brand, however a close second is to provide other positive support to the likelihood of success of the brand.
After distinctiveness and ownability you should consider:
Giving a tone/sensibility cue of the brands positioning (informing who this isn’t for, as well as who it is for will save you time and increase your likelihood of attracting the right audience)
Consider prestige and credibility of the brand
How will the name be used in common language, a name that’s too long will always be abbreviated. Our agency is called ‘User-Friendly’ and the amount of times it’s actually used in conversation is a little comical, but does this support cementing our agency front of mind? Possibly.
Arguably one of the least used and most powerful multipliers to a brands success is creativity, dare to be creative, it’s not unprofessional or non corporate to be creative inorder to capture attention.
Yikes, our org is called ‘Effective, Effective, Effective” and we go by EEE, should we re-brand?
Assessing if a rebrand is needed or not is a difficult task. It largely depends on the how well you feel the name is serving you, how deeply it is established within your target audience and whether you’re already seeing issues with it. Sometimes sticking with it is the best route, sometimes a change (though scary) can give you a good uplift with the concerted effort to recommunicate who you are. If you’d like to have this conversation, we’d be more than happy for you to connect with us online or at one of the coming EAGs (we’ll be at Berlin and DC).
This is a brief overview of branding and certainly not exhaustive of all the factors that should be considered, but it hopefully goes some of the way to express good thinking processes to follow and what to try and avoid.
It is my hope and aim to support the movement in the application of industry knowledge by writing frequent posts on good marketing principles. If you have any particular areas of interest that you’d like me to cover I’d be happy to add these to my list of topics to cover in future posts.